For those of you who read yesterday’s blog post, you know that I have had a major bone to pick with the Highland Utah Jiffy Lube. If you are interested in following the saga here is a short update. Today I received 2 voice mails and 2 emails from different high level Jiffy Lubers. (I have to admit, these people have both written and spoken to me as if they know a few things about [...]
Read MoreHighland Utah Jiffy Lube Tag
-
Utah Jiffy Lube owner, concerned about reputation management, calls me back
Dec 19 2008 -
Highland Utah Jiffy Lube will want reputation management
Dec 18 2008Occasionally I experience something in the business world either so good or so bad that I cannot help but blog about it. My goal (beyond ranting) is to remind the business owners who read this blog about the priceless value of real customer service, as well as providing a taste of the business-crippling effects that spawn from bad customer service. The Good A few weeks ago, Andrew and I were introduced to a new restaurant [...]
Read More