Scott Brown, the former Massachusetts Senator, had a pretty interesting weekend…and for the rest of us, we still don’t know what happened. Before the elections last year, it was quite apparent that most of Brown’s tweets were crafted and sent out by his staffers. However, after he lost the election to Elizabeth Warren, it seemed Brown’s twitter handlers moved behind the scenes and Brown was unfettered in sharing some of his personal pursuits. He let [...]
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Respond to My Social Media Faux Pas? #Bqhatevwr!
Jan 31 2013 -
Are You Causing Your Own Reputation Problems?
Sep 30 2009It’s no secret, I love Yelp, and have been an active Yelper since April of 2008. I was reading a discussion on my local Yelp thread today about about a business going in and creating 9 different profiles, and submitting the same company (a computer repair service company – my guess was his) a 5 star review on each one. I get it, you want to try and game the system, figure out how to [...]
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Can You Benefit From Negative Reviews?
Jun 22 2009Today I read a post by Matt McGee – 5 Ways Negative Reviews Are Good For Business – I just want to expand on one of them here, but hat tip to Matt for posting this. It really is worth a read! The point I want to take a closer look at here is: They help you make better business decisions. You don’t set up a business hoping it receives tons of negative reviews. My [...]
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Utah Jiffy Lube owner, concerned about reputation management, calls me back
Dec 19 2008For those of you who read yesterday’s blog post, you know that I have had a major bone to pick with the Highland Utah Jiffy Lube. If you are interested in following the saga here is a short update. Today I received 2 voice mails and 2 emails from different high level Jiffy Lubers. (I have to admit, these people have both written and spoken to me as if they know a few things about [...]
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4 Reputation Management Questions Answered By Andy Beal
Dec 17 2008I want to thank Andy Beal for taking time out of his very busy schedule to answer some reputation management questions for me with this guest blog post today. I have received, (and had on my mind) many questions about reputation management, and what normal businesses can do – including the reputation monitoring software Trackur, created by Andy. I felt I needed to ask the person who IMO is the authority on reputation management. Again, [...]
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Superstition Springs Lexus Of Mesa Arizona Needs To Learn A Lesson
Nov 18 2008Ok, I am usually not one for ranting, and especially ranting and then blogging about it but this one has a lesson to be taught so that is why I am going to rant away! So my Lexus is letting me know its time to take it in to be serviced, and we are also due for a tire rotation so my wife gets online and is looking to make the appointment and come across [...]
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