James Hansen sent me an email the other day asking “When did the stars return to local search?” Attached was a screen shot from a search done that very day: While helping Mark Derrico, a local Chandler Insurance company with their online marketing, James had stumbled upon the lost gold stars treasure of local search! If you are like many people you may be recovering from being star struck by Google Places. Yes those five [...]
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When Did the Google Review Stars Return to Local Search?
Oct 05 2012 -
Can You Be Bought?
Apr 06 2009I am talking about reviews, and review sites. This is just something I was wondering if other people struggled with too, especially after an experience I had over the weekend that involved some really hard thinking about the subject. I am a huge fan of reviews and people giving their honest opinions, but I am also a huge fan of businesses doing everything they can to eliminate negative results and trying to remedy a problem. [...]
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The 6 Steps Of Good Online Customer Service
Dec 19 2008Dave posting yesterday about how bad customer service can effect your online reputation got me thinking today. It made me want to share some tips how we (Dream Systems Media) practice good customer service with our own businesses, and get amazing testimonials sent to us. IMO – The first rule of customer service is to be a good listener. If you are not able to sit and listen to your customer without getting defensive thinking [...]
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