Turning Clicks Into Cash for Check City With CRO

Industry

  • B2C Financial Services

11.54%

Increase in Conversions

137

More Conversions Than Control

4% to 6%

True Increase in Conversions

The Challenge

Check City is a nationwide B2C provider of short-term, installment, and personal loans, prioritizing easy access to funds, convenience, and exceptional online and in-store customer service. While working with Check City, Avalaunch Media’s SEO team noticed that one particular page on the client’s website, the Installment Loans page, wasn’t getting the same traffic as other pages or converting site visitors as effectively. The team made it a goal to identify barriers to conversion and help Check City get more applicants for installment loans.

The Approach

We took the following steps to optimize the Installment Loans page for conversions:

01Analysis and Hypothesis

We started by analyzing the page to determine why conversions weren’t occurring. We hypothesized that there was insufficient information for the user to make a purchase decision or ask the visitor for their contact information. The page did not provide information about installment loans, who they’re meant to help, or the value of Check City’s offering. Additionally, users weren’t being told what would happen if they applied, as the page didn’t set proper expectations. There were also three different CTA buttons, creating CTA fatigue.

02Competitor Research:

Our SEO team also did a competitive analysis to validate their findings based on who was ranking organically for the term “installment loans.” Ranking competitors had information about who installment loans are for, how quickly you get the funds, and other elements Check City was missing.

03A/B Testing

We designed and implemented an A/B test to compare the performance of the original page (control) with a variant page featuring our proposed changes. At random, half of the site visitors were sent to the control page, and half were sent to the variant page. We tracked conversions and analyzed results to determine the effectiveness of our CRO strategies.

The Results

Our CRO efforts yielded promising improvements in conversion rates and user engagement:

  • Conversion Increase: The variant page saw an 11.54% increase in conversions compared to the control, resulting in 137 more conversions over the same time period.
  • True Increase: However, due to the ambiguity caused by one of the “Apply Now” buttons misleadingly directing users to a careers page instead of a loan application, it’s challenging to know the exact behavior of visitors. If users clicked both “Apply Now” buttons, potentially leading to double-counted conversions, the true increase likely falls between 4% and 6%.

The success of this CRO initiative highlights Avalaunch Media’s ability to identify and address conversion barriers to drive tangible results for our clients. By implementing strategic hypotheses, drawing on competitor insights, and conducting A/B testing, we successfully optimized Check City’s Installment Loans page, resulting in increased conversions and revenue.

Avalaunch Media is a leading digital marketing agency with a proven track record in enhancing conversion rates for B2C businesses. If you’re ready to elevate your CRO strategy, contact us today for a free consultation. If you are interested in CRO and/or A/B Testing for your business, get in contact with an Avalaunch Media representative.

We Launch Brands, People, and Purpose

Ready to Launch?

Let's make it happen. The next step is simple. Please fill out the form and we'll reach out to schedule a discovery call. Or if you just can't wait to get started, please call us directly at 801-893-9431.

Ready to Launch?

Let's make it happen. The next step is simple. Please fill out the form and we'll reach out to schedule a discovery call. Or if you just can't wait to get started, please call us directly at 801-893-9431.

We Launch Brands, People, and Purpose