Tag Archives: customer research

Man in suit carrying shopping bags next to analytics and a close-up of his head

The Business Case for Customer Research 

It’s been a tumultuous few years for business. Supply chain problems, inflation, digital transformation, talent shortages, and changing consumer demands have kept companies in a constant state of crisis management and reactive marketing.  Today, however, the most successful, resilient companies are moving away from gut feelings and toward proactive, data-informed marketing strategies with customer research. […]