Tag Archives: reviews

Recent and Upcoming Changes to Yelp

Yelp is changing their website, they no longer have a review filter!!! Okay, before I get hate mail about false headlines, they are no longer calling it a review filter. It is now the “Recommendation Software“. And honestly, this new “Recommendation Software” is as much of a let down as my header. But before this […]

When Did the Google Review Stars Return to Local Search?

James Hansen sent me an email the other day asking “When did the stars return to local search?” Attached was a screen shot from a search done that very day: While helping Mark Derrico, a local Chandler Insurance company with their online marketing, James had stumbled upon the lost gold stars treasure of local search! […]

Can You Be Bought?

I am talking about reviews, and review sites.  This is just something I was wondering if other people struggled with too, especially after an experience I had over the weekend that involved some really hard thinking about the subject. I am a huge fan of reviews and people giving their honest opinions, but I am […]

The 6 Steps Of Good Online Customer Service

Dave posting yesterday about how bad customer service can effect your online reputation got me thinking today. It made me want to share some tips how we (Dream Systems Media) practice good customer service with our own businesses, and get amazing testimonials sent to us. IMO – The first rule of customer service is to […]