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  • Nov 27 2013

    Recent and Upcoming Changes to Yelp

    November 27, 2013 | Thomas Ballantyne

    Yelp is changing their website, they no longer have a review filter!!! Okay, before I get hate mail about false headlines, they are no longer calling it a review filter. It is now the “Recommendation Software“[ ... ]

  • Oct 5 2012

    When Did the Google Review Stars Return to Local Search?

    October 5, 2012 | Thomas Ballantyne

    James Hansen sent me an email the other day asking “When did the stars return to local search?” Attached was a screen shot from a search done that very day: While helping Mark Derrico, a local Chandler Insura[ ... ]

  • Apr 6 2009

    Can You Be Bought?

    April 6, 2009 | Matt Siltala

    I am talking about reviews, and review sites.  This is just something I was wondering if other people struggled with too, especially after an experience I had over the weekend that involved some really hard thinking abo[ ... ]

  • Dec 19 2008

    The 6 Steps Of Good Online Customer Service

    December 19, 2008 | Matt Siltala

    Dave posting yesterday about how bad customer service can effect your online reputation got me thinking today. It made me want to share some tips how we (Dream Systems Media) practice good customer service with our own b[ ... ]