Category Archives: SEO

Just Say When, Not If. Making It Happen When Selling.

Tuesday morning I had the opportunity to meet with a company regarding providing search engine optimization services to them. This is a company that is on the verge of being an Inc. 500 company and I was meeting with the CEO, VP of Marketing, and VP of Development. About 45 min. into the meeting the […]

The 6 Steps Of Good Online Customer Service

Dave posting yesterday about how bad customer service can effect your online reputation got me thinking today. It made me want to share some tips how we (Dream Systems Media) practice good customer service with our own businesses, and get amazing testimonials sent to us. IMO – The first rule of customer service is to […]

Utah Jiffy Lube owner, concerned about reputation management, calls me back

For those of you who read yesterday’s blog post, you know that I have had a major bone to pick with the Highland Utah Jiffy Lube. If you are interested in following the saga here is a short update. Today I received 2 voice mails and 2 emails from different high level Jiffy Lubers. (I […]

Highland Utah Jiffy Lube will want reputation management

Occasionally I experience something in the business world either so good or so bad that I cannot help but blog about it. My goal (beyond ranting) is to remind the business owners who read this blog about the priceless value of real customer service, as well as providing a taste of the business-crippling effects that […]

A Directory Submission Question Answered

I have not blogged about directories or directory submissions in a while, (or maybe never on my Internet marketing blog here), so I think its about time!  It seems perfect timing because I got sent this question about directory submission via email yesterday: Hi Mat, I have started (well I have tried) to list my […]

The Right Web Analytics for the Right Price

It amazes me how often when talking to a client (or potential client) and asking the questions, what analytics program are you using? can I get access to your reports? and what do you think are your top 5 strongest converting keywords?, I get the deer in the headlights stare. Most of them cannot respond […]

4 Reputation Management Questions Answered By Andy Beal

I want to thank Andy Beal for taking time out of his very busy schedule to answer some reputation management questions for me with this guest blog post today.  I have received, (and had on my mind) many questions about reputation management, and what normal businesses can do – including the reputation monitoring software Trackur, […]